FAQ

Where else are your cookies sold?

 You can find our cookies at local coffee shops and businesses around town including:

  • Humble Coffee (2103 Templeton Gap Rd, Colorado Springs)

  • Ohana Kava Bar (112 E Boulder St., Colorado Springs)

  • Morning Glory Espresso (101 Fontaine Blvd, Fountain)

  • Valley Espresso (675 Security Blvd, Fountain)

  • Rocky Mountain Calvary (4285 N Academy Blvd, Colorado Springs)

  • Pikes Perk Downtown (14 S Tejon St, Colorado Springs)

  • Third Space Coffee (5670 N Academy Blvd, Colorado Springs)

Who are you currently partnering with in the community?

For all of 2019, we are partnering with Springs Rescue Mission which means we give them 10% of the profits and various volunteer days throughout the year. For more information about them and what they do, click on "Food Project" above or go to springsrescuemission.org.

I want to send these as a gift! How do I do that?

To send cookies as a gift to someone in Colorado Springs, click on "Order Now" and then "Local Delivery". Use the recipient's information for the delivery address, phone number, and name on the order. There is a separate box for your billing address and phone number. Feel free to leave a note in the box by writing one in the comments. To send cookies as a gift to someone outside of Colorado Springs, click on "Order Now" and then "National Shipping". As with local deliveries, use the recipient's information for the shipping address and name. 

Why can it take up to 90 minutes to get my cookies?

We try our best to have deliveries completed ASAP, but our average delivery is 25 minutes away from the kitchen.  When you add in trying to find a house and driving back, our delivery drivers are typically gone for over an hour every time they take a delivery. And while we do our best to group deliveries together so you receive yours sooner, your order may come in while all our drivers are out. We are exploring ways to make our service faster, but are not currently able to hire more drivers and are trying to avoid cutting out other areas of town where some of our costumers live. Plus we don't freeze or refrigerate the dough, so everything is baked from scratch to make them top-notch! 

Can I have Sasquatch, himself, deliver my cookies? 

Absolutely! For ten extra dollars, you can have the big furry guy himself deliver your cookies. Just go to our ordering page and add Sasquatch Costume Delivery to your cart! He's worth it. 

Where do you deliver and do you ship?

We deliver in Colorado Springs, Fountain, Falcon and Monument. To find out if we deliver to you, go to our ordering page and type in your address. We also ship nationally, so if you have a friend or family member out of our delivery zone, be sure to send them some love!

Should I tip my delivery driver?

Tips are certainly appreciated! Your tip goes directly to the driver who delivers your cookies. Our delivery drivers are contract workers and are paid servers wage with the delivery fee covering part of their wages and overhead costs.

What time can I expect my cookies?

While we aim to deliver all orders at the time they are requested, this isn't always possible due to the size of our delivery radius. We always try to deliver the cookies within a fifteen-minute window of the requested time.   

What happens if I or the person I am sending cookies to isn't home or doesn't answer the door?

When we are unable to contact the customer, after ringing the doorbell, knocking on the door, and trying to call, we leave the cookies on the doorstep. We hate that we missed delivering fresh cookies right to the recipient, however, we will not issue a refund once the cookies have been delivered as we have done all we can to contact the customer. 

CONTACT

 

contact@sasquatchcookies.com

Tel: 719-632-5196

 

HOURS

 

MONDAY - THURSDAY

11 AM to 8 PM

FRIDAY & SATURDAY

11 AM to 10 PM

©2019 by Sasquatch Cookies

MAILING LIST